Aircall

FIRST-HAND READS

What people reported, in their own words. Every line links to where it was said.

• “Aircall pretty decent: click-to-call, automatic logging, and not a ton of complexity to get going”

  POSITIVE · ease of use · Reddit · 2026-10-03

• “aircall was way less painless for me than trying to make a tablet workflow behave”

  POSITIVE · ease of use · Reddit · 2026-10-02

• “switched to Clay + Instantly + Aircall, and now I'm using Makelead. Much cleaner workflow and less tool hopping.”

  NEGATIVE · Reddit · 2026-09-06

• “moved to aircall, and have been oretty happy with the service and support”

  POSITIVE · support · Reddit · 2026-08-23

• “Aircall transcribes the call and adding a note to it containing the Halo ticket ID webhooks the summary into the PSA with a time entry on behalf of the user that took the call”

  POSITIVE · features · Reddit · 2026-08-01

• “one thing broke, another we couldn't find how to do it in Aircall. So we went to customer service which was not helpfull at all, and things keep breaking. And because we have good sized sales team under my managment (18 people), it costs me money and it is a lot of headache.”

  NEGATIVE · support · Reddit · 2026-07-29

• “Aircall is my go to it covers all I need and it's super easy to integrate.”

  POSITIVE · integration · Reddit · 2026-07-18

• “Aircall is actually pretty freaking great. The cards when you get an incoming call that display Hubspot information is awesome.”

  MIXED · features · Reddit · 2026-07-18

• “aircall made it super easy for the whole team to share the load without giving out personal numbers, which was a huge relief.”

  POSITIVE · ease of use · Reddit · 2026-07-17

• “I personally like Gorgias + Aircall for small to midsize teams.”

  POSITIVE · Reddit · 2026-07-04

• “We are having similar issues with Aircall!! Our team preferres to use the desktop app, but then ends up not calling from a ticket or record in HS and then we have disconnect in data!”

  NEGATIVE · reliability · Reddit · 2026-06-03

• “we ended up going with Aircall, mainly as its coaching features (live monitoring, whisper coaching, AI-generated call summaries, call scoring with custom criteria), are all built into the system instead of tacked on afterwards. Transcription and sentiment analysis run in the background and post-call summaries push right into HubSpot without us having to do anything.”

  POSITIVE · features · Reddit · 2026-05-27

• “Tried using a few like Aircall, eleven labs and ring central before finalizing JustCall as it suited my needs due to the nature of business and wasn't pricey like the others”

  NEGATIVE · price · Reddit · 2026-05-15

• “Try aircall for example (we are using that one and no i am not promoting)”

  MIXED · Reddit · 2026-05-06

• “We tried Aircall and then OpenPhone before landing on Pulse for Reddit”

  NEGATIVE · Reddit · 2026-04-18

• “paying **\~$1,500/month for just 5 users on Aircall**. Their pricing scaled insanely fast with contract lock-in and predatory cancellation clauses, and yet it still lacks features like shared inbox. The mobile app is pretty bad too.”

  NEGATIVE · price · Reddit · 2026-01-06

• “We trialed Aircall and it was sounding like garbled machines Can we tested from Wi-Fi and cellular and different devices and it was all the same.. They were rolling out an AI call answering service which we never got to demo and not sure I would because the basic call quality was so bad based on our testing.”

  NEGATIVE · performance · Reddit · 2025-05-21