Delighted

NPS and CSAT surveys to measure and act on customer satisfaction.

Sales

Pricing

Freemium

Learning curve

Easy

Time to value

Immediate

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Delighted (by Qualtrics) makes NPS, CSAT, and CES surveys fast to deploy via email, SMS, web, or link. Results feed into a real-time dashboard with trend tracking and text analytics. Free plan supports up to 50 survey responses per month. Integrates with Slack, Salesforce, HubSpot, and Zapier.

BEST FOR1-1011-5051-200

WORKS FOR

Teams wanting fast NPS or CSAT feedback without enterprise survey complexity. Customer success and support teams tracking satisfaction over time. SMBs wanting to identify at-risk customers through feedback signals.

KEY INSIGHT

The fastest way to start collecting NPS — most teams send their first survey within an hour of signing up. Free plan is genuinely useful for early-stage companies.

DOESN'T WORK FOR

Teams needing complex survey logic or branching. Businesses wanting loyalty program features. Heavy qualitative research use cases.

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