Delighted
Delighted (by Qualtrics) makes NPS, CSAT, and CES surveys fast to deploy via email, SMS, web, or link. Results feed into a real-time dashboard with trend tracking and text analytics. Free plan supports up to 50 survey responses per month. Integrates with Slack, Salesforce, HubSpot, and Zapier.
Teams wanting fast NPS or CSAT feedback without enterprise survey complexity. Customer success and support teams tracking satisfaction over time. SMBs wanting to identify at-risk customers through feedback signals.
The fastest way to start collecting NPS — most teams send their first survey within an hour of signing up. Free plan is genuinely useful for early-stage companies.
Teams needing complex survey logic or branching. Businesses wanting loyalty program features. Heavy qualitative research use cases.
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Community Reviews (2)
Reviews from Reddit, Product Hunt, Hacker News & Unbought members
Sent our first NPS survey within an hour of signing up. The dashboard is clean and the Slack integration means our whole team sees feedback in real time.
manual_cr_009 • Customer Success Manager • Use case: NPS tracking across customer base
Free plan is genuinely usable for early stage. We identify unhappy customers quickly and follow up before they churn. Simple but effective.
manual_cr_010 • Founder • Use case: Customer satisfaction measurement for small team
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