Helcim

FIRST-HAND READS

What people reported, in their own words. Every line links to where it was said.

• “With Helcim we're averaging ~1.9%. Great customer service. Human support. It's great.”

  POSITIVE · price · Reddit · 2025-05-13

• “Helcim is one of only a few payment processors who support USD deposits into a Canadian USD account so you're not wrecked on fees.”

  POSITIVE · features · Reddit · 2025-05-03

• “we've been really happy so far with Helcim, rates as low as 1% and you can choose if you want to pass on the fees so it's 0”

  POSITIVE · price · Reddit · 2025-04-11

• “I've been fighting with Helcim for the last three weeks and still don't have a working implementation”

  NEGATIVE · integration · Reddit · 2025-04-07

• “we use Helcim as our CC provider, and this year we started passing the credit card fee along to the customer (via Helcim Fee Saver). Previously we were in the $400 area monthly on credit card fees alone. We haven't had one person complain about the surcharge”

  POSITIVE · features · Reddit · 2025-04-07

• “Helcim seemsto be very unreliable, for whoever is reading right now I'd not go with them. After speaking to a sales person on the phone, I finished my sign in process and shortly after my account was rejected for no apparent reason. You simply cannot build an app with a platform that stabs you in the back”

  NEGATIVE · reliability · Reddit · 2025-04-01

• “Helcim seemsto be very unreliable, for whoever is reading right now I'd not go with them”

  NEGATIVE · reliability · Reddit · 2025-04-01

• “I switched to Helcim. There is a 25k max ACH transfer but it helps.”

  POSITIVE · Reddit · 2025-03-15

• “I tried using Xero with both stripe and helcim and it worked fantastic. Its just as seamless and easy as quickbooks.”

  POSITIVE · integration · Reddit · 2025-01-28

• “Helcim was the absolute worst payment processor I've ever dealt with. I jumped through hoops to get signed up, provided all the documentation they asked for, and finally got approved. I then spent hours setting up my account, integrating it with my business, and preparing to process payments. After my first successful transaction, everything went downhill fast. Just two days later, I received an email demanding more information and additional steps to continue using their service. It was like they couldn't get their act together from the start! While I was trying to comply with their ridiculous demands, they closed my account with no warning. Worse yet, they refunded my client's payment without my permission, causing massive problems with my accounting and payroll. This kind of unprofessionalism is beyond unacceptable—it's outright damaging to businesses! I have never encountered such incompetence and disrespect from any company. Their lack of communication, poor processes, and cavalier attitude toward my business have left me scrambling to fix the mess they caused. Do yourself a favor and stay FAR away from Helcim.”

  NEGATIVE · support · Reddit · 2025-01-11

• “Helcim was the absolute worst payment processor I've ever dealt with. I jumped through hoops to get signed up, provided all the documentation they asked for, and finally got approved. I then spent hours setting up my account, integrating it with my business, and preparing to process payments. After my first successful transaction, everything went downhill fast.”

  NEGATIVE · support · Reddit · 2025-01-11

• “the outright purchase was less than the rental of Moneris through ATB. Helcim is local, added bonus.”

  POSITIVE · price · Reddit · 2025-01-02

• “Helcim is an unreliable company with poor security practices and a complete lack of accountability. Their platform has so many bugs and problems.”

  NEGATIVE · reliability · Reddit · 2024-12-20