Zoho CRM
SMBs and mid-market teams that want Salesforce-level features — AI scoring, workflow automation, omnichannel tracking — without Salesforce pricing
Zoho CRM is the best value in the market — you get enterprise features at a fraction of Salesforce cost. The tradeoff is a steeper learning curve and a UI that feels less polished
Teams that need the simplest possible setup — Zoho CRM has a lot of features and can feel overwhelming compared to Pipedrive or Close
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FIRST-HAND READS
What people reported, in their own words. Every line links to where it was said.
“I am having an issue while creating/updating leads in our Zoho CRM. The issue only seems to arise when trying to add custom fields.”
NEGATIVE · reliability · n8n_community · 2026-04-29
“the email search isn't finding matches even though emails exist in Zoho”
NEGATIVE · features · n8n_community · 2026-01-20
“the standard Zoho CRM node in n8n doesn't allow you to add or update tags when creating or updating contacts/leads”
NEGATIVE · features · n8n_community · 2025-08-04
“the limitation of the Zoho CRM webhook that can only send 10 fields”
NEGATIVE · features · n8n_community · 2025-08-04
“Zoho totally wins on customization. With Zoho, I can pretty much change anything — fields, layouts, buttons, even test stuff safely before going live. It's super flexible, which is awesome if your business has its own way of doing things.”
POSITIVE · features · Reddit · 2025-05-16
“had this shit pestering me with an integration between an erpp system and zoho crm a couple months ago and it came back”
NEGATIVE · reliability · Reddit · 2025-05-15
“Zoho CRM by far has surpassed all my expectations and they specialize in the Real Estate industry as well. Highly recommend it.”
POSITIVE · features · Reddit · 2025-05-01
“splendid CRM integrated with Zoho Inventory might do exactly what you're looking for”
MIXED · integration · Reddit · 2025-04-05
“Everything "customer" should stem from CRM, and it can and does in Zoho CRM”
MIXED · features · Reddit · 2025-02-17
“What convinced me was the CRM portion. All CRMs require setup and implementation for the team to use them properly. So, I figured I'd just commit to the Zoho CRM and set it up myself.”
POSITIVE · Reddit · 2024-12-02
“In Zoho CRM, you can add many fields to contacts to add more information about them (manually or automatically). Also incoming emails, calls, whatsapp can be linked too. With time, you can have history of each contact as participant or visitor and which events they attended. Beside that, you can add your vendors, have basic invoicing, simple email campaigns, reports, BI, task management / reminder.”
POSITIVE · features · Reddit · 2024-10-27
“Two types of nodes - Zoho create account and Zoho CRM update account - are producing an error message. I'm trying to understand how to troubleshoot it. I have tried recreating the nodes. I have also restarted the cloud instance.”
NEGATIVE · reliability · n8n_community · 2023-04-05
“The 'Get Many' Accounts node for Zoho CRM is taking a long time to pull in data. This is just for 5 records. Execution Time: 128322 ms”
NEGATIVE · performance · n8n_community · 2023-04-03
“I can only access to the zoho LEADS module I cannot see CONTACTS, SALES ORDERS, ACCOUNTS or any other module in the CRM”
NEGATIVE · features · n8n_community · 2020-12-23
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