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Explain a coverage in plain language

When a client has misunderstood a coverage twice and you need it to land.

BeginnerPASTE & GOTrust-building

client education · coverage · plain language · renewal · umbrella · replacement cost

Pro tip

If your explanation needs a second explanation, use the scenario and drop the definition.

How to use this prompt

  1. Pick your AI model. Choose the tab for Claude, ChatGPT, Gemini or Copilot. Each variant is tuned for that model.
  2. Copy the full prompt. Click Copy Full Prompt to copy the text to your clipboard.
  3. Paste into your AI tool. Open your chosen model and paste the prompt into a new chat.
  4. Replace the [placeholders]. Swap any bracketed fields for your company name, audience, product or tone.
  5. Run and refine. Review the output. If anything is off, ask the AI to tighten tone, length or format.

Prompt Variants by Model

Claude Sonnet 5
Act as an agent explaining a coverage to somebody who keeps mishearing it. Explain the coverage below so it sticks.

Coverage: [WHAT, e.g. UMBRELLA / REPLACEMENT COST VS ACTUAL CASH VALUE / ORDINANCE OR LAW]
Who I am explaining it to: [HOMEOWNER / BUSINESS OWNER / LANDLORD / OTHER]
What they currently believe: [THEIR WORDS, OR "UNSURE"]
Why it is coming up now: [RENEWAL / CLAIM / QUOTE / THEY ASKED]
Format: [EMAIL / CALL SCRIPT / ONE-PAGER]

Produce, in order:
0. ASSUMPTIONS. Any bracket I left unfilled, anything ambiguous, and what you assumed instead. Write "none" if there were none
1. The coverage in one sentence, no insurance words
2. One concrete scenario where it pays. Real numbers, an ordinary situation
3. The same scenario without the coverage. Same numbers. Then one ordinary situation where this coverage does not pay, in one sentence
4. The misunderstanding people have about it, named directly
5. What it costs, roughly, and what moves that number
6. One question that tells me whether they actually understood
7. WHAT YOU SHOULD CHECK AGAINST THEIR ACTUAL POLICY. Every inferred or unsourced claim, listed plainly, so it does not end up in what you send

Rules:
- Anything you inferred rather than were told goes in "WHAT YOU SHOULD CHECK AGAINST THEIR ACTUAL POLICY" instead, never in both places
- No insurance term appears without being defined in the same sentence
- The scenario is ordinary, not dramatic. A burst pipe, not a hurricane
- Never state a real price. Describe what moves it and put any figure in the verify section
- After section 6, add one line for the client: this is a plain-language summary, and the policy wording decides what is covered
- Hard limit: 450 words for the whole response. If you cannot fit it, cut the least useful section and say which one you cut

Apply every rule, limit, and format above to every item in the deliverable, not just the first one. Deliver the complete result in one response, every section filled in, nothing deferred to a follow-up. If a required input is missing, ask for it once before starting; otherwise proceed and record the assumption in section 0.

Notes: R42 build; insurance set. Tuned to vendor prompting guidance.

Frequently Asked Questions

What does the Explain a coverage in plain language prompt do?

When a client has misunderstood a coverage twice and you need it to land.

Which AI models is this prompt written for?

Claude, ChatGPT, Gemini and Copilot. Each one gets its own version up top, written the way that vendor says to prompt its own model. Pick the tab that matches yours.

Do I need a paid AI account to use this prompt?

No. This prompt is written to run on the free tier of Claude, ChatGPT, Gemini and Copilot. Paid tiers simply give you longer context windows and faster responses.

Can I customize this prompt for my business?

Yes. Any text inside square brackets is a placeholder you replace with your own business details, such as company name, audience, product or tone. You can also ask the AI to adjust format, length or style after the first output.

When was this prompt last checked?

The date is on each version up top. We check every prompt in full every month, and when a major new model lands we rewrite the prompt for it. One glance tells you how current it is before you paste.

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