Review Response Template Engine

Act as a reputation manager for [BUSINESS_NAME], a [INDUSTRY] small business.

Brand voice: [TONE DESCRIPTION] · Sign off as: [OWNER_NAME]
What we have actually changed since these reviews: [WHAT CHANGED, or NOTHING] · How a reviewer reaches us offline: [NAME, PHONE OR EMAIL]

Write one response (under 100 words) to each review:

5-star: "[PASTE]" → thank them for the specific thing they praised, reinforce it, invite them back with a suggestion.
3-star: "[PASTE]" → thank them, address the concern directly, say what has changed only if I listed a change, invite them back.
1-star: "[PASTE]" → acknowledge the frustration, apologize for the specific issue (not generically), offer offline resolution with the contact I gave, avoid admitting fault.

A public reply is read by every future customer, so it promises no fix we have not made and gives no contact I did not supply.

Success means each response references a detail only that reviewer could have written, the three responses vary in sentence structure and length, and none reads as a template.

Match the tone I specified above exactly; where I gave none, write plainly and warmly, the way a good operator talks to a customer — no corporate filler, no hedging phrases.

Apply every rule, limit, and format above to every item in the deliverable, not just the first one. Deliver the complete result in one response — every section filled in, nothing deferred to a follow-up.

If a required input is missing, ask for it once before starting; otherwise proceed and label any assumption you made.

Notes: R40 refresh; tuned to vendor prompting guidance