Paychex

FIRST-HAND READS

What people reported, in their own words. Every line links to where it was said.

• “I am so incredibly tiring chasing my own tail trying to get simple issues addressed within the Paychex system!”

  NEGATIVE · support · Reddit · 2025-05-06

• “Switched from Paychex to Rippling and best choice I could have ever made”

  NEGATIVE · Reddit · 2025-04-30

• “Paychex for payroll processing – they send in the tax withholdings and do the filings. And you have a W2 if you need to show a bank or something.”

  POSITIVE · features · Reddit · 2025-04-25

• “paying the day after the pay period is problematic in every payroll system I've used (Paychex, ADP, Heartland, Qbks, self)”

  NEGATIVE · ease of use · Reddit · 2025-04-23

• “Paychex made a mistake that cost us almost 20K to have fixed by a tax professional. They wouldn't cover even part of the cost. Even though we had in writing that it was their fault.”

  NEGATIVE · reliability · Reddit · 2025-04-22

• “I will do payroll in a spreadsheet before I use Paychex again”

  NEGATIVE · Reddit · 2025-04-22

• “Paychex literally wouldn't sell it to me. They pushed and pushed to get me on UnitedHeath. I said I wasn't comfortable with a 32% denials rate and she asked me for "articles" to prove it. They must be getting some kind of kickback. I walked away.”

  NEGATIVE · Reddit · 2025-04-19

• “Physical paychecks not arriving in time especially in California!!!!!!!! I hate Paychex!!!!!!!!!!!”

  NEGATIVE · reliability · Reddit · 2025-04-17

• “we ditched Paychex as soon as we could as they are the actual worst”

  NEGATIVE · reliability · Reddit · 2025-04-15

• “PayChex has a dedicated US based payroll specialist for clients. Direct Phone # and email…GOD BLESS!”

  POSITIVE · support · Reddit · 2025-04-12

• “I sent many complaints to HR and they finally listened & we went w/ Paychex”

  POSITIVE · Reddit · 2025-04-11

• “Paychex is also a good choice, as they have a really fantastic training program”

  POSITIVE · features · Reddit · 2025-04-09

• “We filed March of 2022 through Paychex, our payroll company. Nothing. For 3 years. They owe us 72k and our 22 year business is dangling by a thread and this owed money would save us right now.”

  NEGATIVE · reliability · Reddit · 2025-04-06

• “Paychex for 30 years. Switched once for two days lol then went back”

  POSITIVE · Reddit · 2025-03-21

• “Paychex is dishonest. Harder to cancel than Optimum TV because you give them access to your bank account and they keep debiting after you cancel them”

  NEGATIVE · reliability · Reddit · 2025-03-21

• “Paychex is the worst!! Every week it seems like there are issues !”

  NEGATIVE · reliability · Reddit · 2025-03-19

• “Paychex never tracked. I told the rep to go to the website while we were on the phone so she could see that there's actually nothing to "purchase" on the site. She said she understood but there's nothing they could do.”

  NEGATIVE · Reddit · 2025-03-18

• “paychex or whatever had software that did all the paperwork and such pretty cheap”

  POSITIVE · ease of use · Reddit · 2025-03-16

• “It's beyond annoying and of course, Paychex was paid their fee immediately. I assume they'd be more concerned if they were paid when we were!”

  NEGATIVE · Reddit · 2025-03-14

• “issues with paychex not paying all the right state taxes when we had remote workers in multiple states”

  NEGATIVE · reliability · Reddit · 2025-03-13

• “Paychex is our PEO, so they do a lot more for us than just payroll. Things like insurance, benefits, 401(k), etc”

  POSITIVE · features · Reddit · 2025-03-09