Gusto

FIRST-HAND READS

What people reported, in their own words. Every line links to where it was said.

• “if we ground this technology in *real* problems that Gusto ALREADY solves for our customers, like payroll, time, HR, etc., there's a good chance that small businesses will finally get the version of AI that that everyone keeps talking about but never really see”

  POSITIVE · features · Hacker News · 2026-06-02

• “So my team, none of whom were ever explicitly asked for their consent to share their salary info, were about to have Gusto helpfully share it for them. Thanks Gusto! I (angrily) opted my company out”

  NEGATIVE · Hacker News · 2026-04-06

• “Gusto is a nightmare if your account needs fall out of their happy path. Everything is 100% automated with call center scripts to help you otherwise. You will never reach someone with power to fix anything.”

  NEGATIVE · support · Hacker News · 2026-03-03

• “The support from Gusto is very poor, even a supervisor that's offshore when you call em won't be able to understand your basic questions.”

  NEGATIVE · support · Hacker News · 2025-11-04

• “Since 2018, I've had ZERO issues. Everything that caused headaches with previous payroll services—hiring contractors, out-of-state employees, even international contractors—has worked flawlessly with Gusto.”

  POSITIVE · support · Reddit · 2025-05-19

• “This SHOULD be easy since you're on gusto and if everyone is receiving DD.”

  MIXED · ease of use · Reddit · 2025-05-15

• “The gusto subscription cost, got quickbooks and the time I spent doing the books and stuff didn't help me save vs. the cost of their membership”

  NEGATIVE · price · Reddit · 2025-05-15

• “Gusto's interface is cleaner, support was way better, and it actually felt built for small teams”

  MIXED · ease of use · Reddit · 2025-05-07

• “Through gusto, I can get health insurance through their partnerships with insurance companies for single member business owners like myself”

  POSITIVE · features · Reddit · 2025-05-03

• “Gusto handles all your applicable federal, state, Medicaid, social security, payroll tax, etc and take it all out for you. You don't need An accountant to do it for you.”

  POSITIVE · features · Reddit · 2025-04-25

• “left Gusto two years ago with no problems. I'm still able to go in and access all the tax documents I need.”

  POSITIVE · Reddit · 2025-04-22

• “Gusto is probably my favorite for small businesses. It's user-friendly, has solid reporting, and their support has been reliable. Plus, accountant access is well-designed and makes collaboration smooth.”

  POSITIVE · ease of use · Reddit · 2025-04-22

• “we ended up with Gusto and a couple of health insurance choices, none of which are UnitedHealthcare”

  POSITIVE · features · Reddit · 2025-04-19

• “I liked using a 100% payroll company that did more of the work for me like Gusto and Everee vs QBO”

  POSITIVE · features · Reddit · 2025-04-12

• “I love Gusto. I've used it for a small 4 person team and a large 52FT, 14PT and 145 contractors. I could run payroll in minutes. Linked all of our tax accounts for automatic filing. Best change we ever made.”

  POSITIVE · ease of use · Reddit · 2025-04-10

• “Switched to Gusto, and it's been way easier—simple payroll, automated tax filings, and no surprise fees.”

  POSITIVE · ease of use · Reddit · 2025-02-16

• “We get HR support with Gusto and still pay less than what we paid Rippling”

  POSITIVE · price · Reddit · 2025-02-07

• “I simply use Gusto and TaxJar as tools to take out the grunt work on my side.”

  POSITIVE · features · Reddit · 2025-02-03

• “Platforms like Gusto, etc. make it so even small businesses can offer benefits and insurance like bigger companies do”

  POSITIVE · features · Hacker News · 2024-12-07