BambooHR
SMBs wanting a simple central HR system for employee records, PTO, and onboarding without an IT team
Best value for HR teams moving off spreadsheets at 20–100 employees. The self-service PTO portal is the #1 time-saver cited by users. Reporting is the consistent weak spot — budget for Excel exports or a BI tool alongside it.
Very large enterprises needing deep custom workflows or global payroll built in
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FIRST-HAND READS
What people reported, in their own words. Every line links to where it was said.
“the customer experience with BambooHR is rapidly declining. The website is non responsive for HOURS at least once a week these days. Support is now AI instead of a human, so it is useless. Support just never replies and eventually we go back to doing things like offer letters manually. We've learned to print our resumes for interviews because bamboo is too unreliable, it's not there for a quick lookup when you need it.”
NEGATIVE · reliability · Reddit · 2025-05-16
“tried BambooHR for their nifty onboarding checklists, which certainly saved a ton of time and tears”
POSITIVE · features · Reddit · 2025-05-14
“You can set up files for employee signature and once they are complete, they are stored in a folder directly in BambooHR employee profile.”
POSITIVE · features · Reddit · 2025-05-05
“it's clear that the tool wasn't built with payroll in mind. So, if payroll is a must for you, I wouldn't recommend BambooHR”
NEGATIVE · features · Reddit · 2025-01-29
“I love the system and I have used most of them out there. I also have had a lot of clients move from Paycom over to BambooHR for everything. I highly recommend it due to all the reasons everyone has already listed.”
POSITIVE · Reddit · 2024-12-10
“we use BambooHR because I wouldn't trust Odoo to handle it correctly”
POSITIVE · reliability · Reddit · 2024-10-28
“I don't really know if BambooHR is really an anonymous survey despite it saying it is anonymous”
NEGATIVE · reliability · Reddit · 2024-10-25
“I love bambooHR. I started with them when they were new to the marketplace with more limited options than what is available today. Their customer service is top tier, problems are addressed quickly and professionally, and follow-up is consistent.”
POSITIVE · support · Reddit · 2024-10-20
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